What can our Alarm Assistants do for you?
Answer inbound calls so customers never end up in voicemail.
Provide Tier 1 tech support and walk customers through basic troubleshooting.
Manage alarm monitoring accounts (create new accounts, update details, place systems on/off test).
Handle customer billing inquiries and accept payments on your behalf.
Tackle other routine admin tasks – from scheduling to collections – that eat up your time.
We typically respond within one business day.
Have questions? We’ve got answers.
Browse our FAQ to find quick information about our services, support, and how we help you stay connected 24/7.
A virtual assistant for alarm companies handles the behind-the-scenes tasks that keep your business running smoothly—everything from answering calls and scheduling service appointments to processing payments and placing systems on/off test. We’re like having a dependable admin and customer service rep in your back pocket—without the overhead.
We do much more than answer phones. We provide full Tier 1 tech support, general troubleshooting, account updates, central station administration, and more. Whether a customer’s keypad is beeping or they need help with billing, we’re there to assist.
Yes, we’re available 24/7, 365 days a year. Many alarm companies use us for overflow during the day, after-hours call coverage, or both. Emergencies don’t follow business hours, so neither do we.
Nope—they’ll feel like they’re talking to someone right in your office. We answer calls using your business name, follow your company’s tone and policies, and personalize the experience to reflect your brand.
Yes. Our team is trained in Tier 1 alarm company tech support. We’re familiar with systems like Alarm.com, SecureCom, Resideo, and others. We can often resolve basic issues over the phone, saving you from unnecessary truck rolls.
Absolutely. We currently work with over 30 central stations and communication partners across the U.S. and Canada. We can integrate seamlessly with your existing providers and protocols.
No long-term commitments here. You can start, pause, or cancel anytime. We believe in earning your trust month after month—not tying you down with fine print.
That works! We have flexible packages designed for small alarm dealers, growing teams, or busy seasons. Whether you need help just after-hours or during specific times, we can build a plan that fits you.
Very fast. Most clients are up and running within 24–48 hours. We’ll onboard you quickly, learn your systems and preferences, and begin answering calls and supporting your business in no time.
Let our alarm industry Virtual Assistants handle the calls and daily tasks while you focus on leading and growing your business.
Tell us about your alarm company’s needs, and we’ll take it from there. No pressure—just a conversation.
After-hours support available for active clients.
We typically respond within one business day.
