Your Alarm Companies Virtual Assistant
- Tier 1 Tech Support.
- Collections.
- Central Station Administration.
- Knowledge of Alarm Company Softwares.
- Quality Assurance & Other Tasks.
Twelve years in the Alarm Industry
We know all of your Central Stations
Knowing how to answer a call is a small part of the battle. Knowing the products and processes is what wins the war.
Alarm Assistants can answer the Tier 1 Tech Support questions that come from your customers and speak with knowledge and know basic trouble shooting as well.
Central Station and Communication Partner Management
- Create Accounts
- Update Accounts
- Place Accounts On & Off of Test
Software powered by WorkHorse
When you sign up for the Alarm Assistant your account information is held with our partner WorkHorse.
WorkHorse is a powerful ERP/CRM/RMR Tool designed for the alarm industry.
All of your Central Station and Communication Provider Accounts are in one spot for your Assistant.
Inbound phone calls and TIER 1 TECH
All Employees are trained and certified with Alarm.com, SecureCom, Resideo , and WorkHorse Certificates.
Services
Alarm Assistants can answer the Tier 1 Tech Support questions that come from your customers and speak with knowledge and know basic trouble shooting as well.
Support calls
Calls Answered
“My Alarm system is going off.”
“I need to put my system on test.”
Service and installs follow up QA calls
We know you don’t always have time to follow up after an installation or Service Call so let the Alarm Assistant do your follow up QA calls for you!
We have QA questions all set and can add your new ones as requested.
US based Virtual Assistant
Onboarding
- Get Assigned to Your Alarm Assistant.
- Provide Credentials for your Partners.
- Apply for Merchant Services.
- Complete our onboarding interview process.
Success
- Daily Emailed Reports.
- Call in or Text to Your Assistant for Tasks.
- Assign your assistant daily tasks.
The Alarm Assistant pricing
Why Alarm Assistant?
We know what it is like having your cell phone ring while you are in an attic working. We know the hardships of hiring and training employees. With Alarm Assistant we can answer your phones for you on day 1 and be able to speak with knowledge of your business and your processes.
Our Partners
Executive Management Consulting Firm
Your Single Point of Data Entry For Your Alarm Company
