Virtual Assistant &
After-Hours Answering Service
Built for Alarm Companies
Powered by ALEX - Your Alarm Expert
Professional support that helps you reduce overhead, never miss a call, and focus on growing your alarm business.
Why Choose Us
Why Alarm Companies Trust
The Alarm Assistant
Industry Expertise
We specialize exclusively in supporting alarm companies. That means no learning curve — just knowledgeable professionals ready to represent your business with confidence.
Dependable After-Hours Support
We’re there when your team is offline. During your selected coverage hours, our trained specialists handle calls promptly and professionally — protecting your reputation and supporting your customers.
Human Touch
Every call is handled by a real, friendly professional who represents your company with care and confidence. Your customers won’t feel like they’re calling a generic call center — they’ll feel supported by an extension of your own team.
Less Stress for You
From urgent after-hours situations to routine customer questions, we handle the details so you can focus on leading and growing your business with confidence.
Virtual Assistant
Dedicated support for the daily operations of your alarm company. From administrative tasks to customer assistance, we help reduce workload and keep everything running smoothly.
After-Hours Answering Service
Keep your alarm company responsive beyond business hours. Our industry-trained specialists handle calls professionally and efficiently—protecting your customers and your reputation.
What We Offer
Our Services
Comprehensive support built for alarm companies. Our Virtual Assistant and After-Hours services are designed to keep your operations running smoothly.
A Trusted Partner For Your Alarm Business.
We typically respond within one business day.
Testimonial
Partnering with Alarm Assistant to handle collections has been super helpful for us. Their team is responsive, professional, and effective—taking a task off our plate that used to consume time and energy. They handle each account with care and persistence, ensuring we are bringing in our revenue quickly, without damaging client relationships. I highly recommend!
Shannon Few | Partner
About The Team
Real People. Real Support.
Our team is trained and certified in Alarm.com and WorkHorse, providing professional call answering and Tier 1 tech support—so your customers are always in good hands.
Ready to learn more?
Let’s talk. We’re happy to answer your questions and discuss how Alarm Assistant can support your business—no pressure, no obligations.
Why Companies Choose The Alarm Assistant
- No Long Contracts: Stay because you want to, not because you have to. We won’t lock you into long-term agreements – stop or change your service anytime.
- Transparent Rates: You’ll always know what you’re paying for. No hidden fees, no surprises. We’re happy to break down the costs so it all makes sense.
- Flexible Plans: Pay-per-call, flat monthly rate, or custom package – pick what works for you. Scale up during your busy season or scale down when things are quiet. We adapt to you.
- Cost-Effective: Get an entire support team for a fraction of the cost of hiring a single full-time employee. You save money while providing better service to your customers.
In partnership with The Connection Xchange, we're elevating alarm support.
About Us
Companies We Help
We empower companies with reliable 24/7 answering, efficient task handling, and seamless customer support—freeing you to lead, scale, and serve with confidence.
Let's Connect
Tell us about your alarm company’s needs, and we’ll take it from there. No pressure—just a conversation.
alex@alarmassistant.com
(833) 354-1775
Office Hours: Monday to Friday
8:00 am - 5:00 pm EST
After-hours support available for active clients.
We typically respond within one business day.